Welcome to GSA Conexus!
The Future of Federal Telecommunications
About
GSA Conexus can streamline and simplify complex agency purchasing transactions as they relate to telecom ordering management. It provides a single, easy-to-use dynamic system that encompasses agency funding, ordering, billing, inventory, reporting and data analytics.
Conexus can both house vital agency data and protect it through robust security protocols and individual role-based permissions. User permissions are not governed by GSA itself, but rather by each individual agency. This ability gives agencies the flexibility to control and share as much or as little data as they wish within their own organizations.
Conexus also has systematic data feeds between awarded vendors and the application ensuring that Conexus has the most recent and up-to-date information, whether it be order statuses, billing information and dispute recommendations, or provisioning and billing Service Level Agreement (SLA) performance metrics.
Conexus - Your link to a simplified and more efficient way to manage your telecommunication services purchasing business.
To learn more about Conexus capabilities, click on each of the Features below for additional information.
Features
- View direct orders (orders placed directly with contractors). Even if agencies choose to place Service Orders (SOs) to contractors outside of the Conexus system, EIS contractors are required to send systematic data feeds including ordering and billing information to the Conexus system. In this manner, Conexus captures agency order information. Conexus also assumes that the contractor information is accurate in this scenario, and if not, agencies need to work directly with the contractor for correction.
- Create, submit and track status of pass-through orders (orders generated in Conexus and passed to contractors). One of the key benefits of using Conexus to place SOs to vendors is that Conexus will be able to accurately validate subsequent billing and inventory data to ordering information.
- Create multiple types of orders such as Install, Supplement, Cancel, Change, and Disconnect orders.
- Install: An order for a new service.
- Supplement: An order that is supplemental to another order that can change certain criteria (can only be submitted against an open order, not one that has already been completed by the contractor).
- Cancel: An order that cancels an open order.
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Change: An order that modifies delivered service in some manner:
- Change: Modifies service details after an initial order has been completed.
- Change/Inside Move: Changes the service location within the same building after initial delivery.
- Change/Outside Move: Changes the service location to a new building after initial delivery.
- Disconnect: An order to remove service that has been delivered and to stop the billing.
- View orders in Draft (pending submission to the contractor), Open (submitted and awaiting contractor completion) or Closed (contractor fulfilled) states.
- View the contractor due date for an order, based on its EIS Service Level Agreement (SLA), and view Conexus recommendations for credit requests if applicable.
- Optionally enter an "Order Name" during order creation to easily locate an order later.
- Filter orders even further by order attributes including but not limited to Order Type, Agency, Location Name, Address, City, State/Province, Country, ZIP/Postal Code, and Last Modified.
- Download an orders summary file in a Comma Separated Value (CSV) format to include all orders summary level attributes.
- Optionally enter a name in the Configuration Name field to help you easily identify the order configuration.
- Select from existing locations or create your required locations per order.
- Add one or more files to an order as attachments, and add comments for reference (Internal Comments) or comments for the fulfilling contractor (Order Comments).
- Review draft orders before submission to ensure that all required order information has been included. If errors are detected, Conexus displays messages for correction.
- Search and view inventory on active services for orders placed through Conexus (central orders) or directly with contractors (direct orders).
- Filter inventory by applying user permissions and scoping.
- View agency’s up-to-date inventories, based on monthly systematic validation of mandatory contractor inventory files.
- Search inventory by associated inventory item attributes such as Description, Phone/Toll Free, Calling Card, Private Line Number, Access Circuit ID, Contract Line Item Numbers (CLINs), Unique Billing Identifier (UBI), Location Name, Location - Street Number, Location - City, Location - State, Location - ZIP, Location - Country, Agency Hierarchy Code (AHC), Agency Service Request Numbers (ASRN1 and ASRN2), Local Exchange Carrier (LEC) ID, and Port ID.
- View inventory grouped by major service areas such as data services, voice services, satellite communications, etc.
- Customize table settings to show how inventory content is displayed.
- Easily download full inventory details in a Comma Separated Value (CSV) format.
- Display vendor invoices for easy comprehension.
- Filter billing information by contractor, Enterprise Infrastructure Solution (EIS) Contract service area, task order or AHC.
- Use an advanced workflow that starts at the task order level to capture what is allowed to be ordered. After a Service Order Completion Notice (SOCN) is sent by the contractor to Conexus, allowable charges are calculated and tracked to ensure that amounts in the bill from the contractor are accurate.
- View task order information such as ceiling limits and period of performance to track task order spend.
- Authoritative sources are used for pricing, applicable taxes, and contract fee data, along with systematic algorithmic calculations, to perform pricing reconciliation.
- Invoices are reconciled against inventory and ATP to ensure only allowable items are charged and, if not, disputes are recommended.
- Search and track billing disputes.
- Download billing data in a Comma Separated Value (CSV) document.
- Restrict access to agency financial information by assigning specific scoping to users.
- View awarded Task Order (TO) information, including TO ceiling limits and periods of performance.
- View agency TO details such as designated Contracting Officer (CO) and Contracting Officer Representative (COR), contract vehicle, contractor awardee, TO number, and TO start/end dates.
- Track TO spend to ensure it does not exceed the ceiling limit.
- Manage the Associated Government Fee (AGF) for each contract vehicle.
- Create and manage AHCs to represent the agency where these costs are grouped based on agency accounting codes and/or reporting requirements. AHCs are 28-digit codes used by agencies to keep track of which bureaus, sub-bureaus, offices or departments are financially responsible for incurring the cost of specific telecommunication services.
- Registering AHCs in Conexus is a benefit to agencies as EIS vendor data including Service Order Completion Notices and billing information is passed to Conexus. Conexus will validate whether the AHCs in vendor data are found within the Conexus system. If an AHC has been registered in Conexus, it is considered valid. If it is not found in Conexus (not registered), it will be flagged as “unregistered” to give agencies an opportunity to determine if the contractor-provided AHC information is valid.
- Accounts Payable (AP) Funding Input and AHC Linking - Agencies can opt to enter their funding data such as Lines of Accounting LOAs into Conexus. This funding data can then be linked to registered AHCs. This linking will provide agencies with a clear and concise way to link funding to ordering to billing and credits.
- View or download a range of static, predefined reports.
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Set up dynamic reports that change, based on user selections:
- Filter on parameters like date ranges, exact locations, certain service types, etc.
- Generate reports from various modules within Conexus such as Orders, Billing, and Inventory.
- Set reports to run once or schedule them to run at predetermined intervals.
- View a customizable dashboard upon login with important messages and status of users and orders such as users pending approval or orders delivered, committed, rejected, confirmed, acknowledged and more.
- Edit your own profile, including your name, agency, and contact information.
- Assign users to specific roles called user groups, which are based on common telecommunication roles such as order writer, funding, or AHC management.
- Assign users to additional agencies and bureaus; for example, an agency headquarters may want to create and assign users based on the organization of an agency such as sub-agencies, components, offices, or other designations.
- Restrict user permissions to view data based on Agency Hierarchy Codes (AHCs).
- Create and manage locations by address, Network Site Code (NSC), or by lat./long.
Links
GSA Sites
Telecommunications Services Customer Support
EIS Information
Service Guides - Description of all services Offered on EIS
Public Pricer - Current Fiscal Year
Agency Pricer - Government Only
EIS Frequently Asked Questions (FAQs) - May 2021
LSA Contract - Legacy Systems
Networx Contract - Legacy Systems
Conexus Newsletters
Conexus Reference Files
Help
Scheduled Maintenance Windows
Tuesdays at 8:00 PM ET
Saturdays and Sundays at 5:00 PM ET